Content design
Content designer with 10+ years experience delivering user-centred, accessible content for GOV.UK and government services. Skilled in content strategy, UX writing, and collaborating with cross-functional teams to create clear, inclusive, and effective digital experiences.
Technical writing
Technical writer experienced in using design systems, accessibility standards, and a wide range of content and design tools to deliver impactful solutions. Skilled in API documentation, technical editing, and making complex information approachable.
Work experience
Technical Writer
Integrated Corporate Services (ICS) Digital · via Zero Plus
DDaT Senior Content Designer
Infected Blood Compensation Authority (IBCA) · ibca.org.uk · CGI
DDaT Senior Content Designer
Ministry of Housing, Communities & Local Government (MHCLG) · Softwire
DDaT Senior Content Designer
HM Revenue & Customs · Esynergy / Mercator Digital
DDaT Senior Content Designer
Ministry of Defence · CGI
DDaT Senior Content Designer
Department for Environment, Food & Rural Affairs (Defra) · Esynergy
Principal Content Designer
British Petroleum (BP) · Bros&Co
DDaT Senior Content Designer
HM Courts & Tribunals Service · Transform / Engine
DDaT Senior Content Designer
Cabinet Office (GDS)
Professional training and education
- Managing and mastering documentation projects with AI by Cherryleaf (2026)
- Technical Writing: Quick Start Guides by Project Management Institute (PMI) (2025)
- GitHub Foundations by DataCamp (2025)
- Intermediate GitHub Concepts by DataCamp (2025)
- Intermediate Git by DataCamp (2025)
- Introduction to Accessibility by GDS Academy (2018)
- UX Design by London College of Communication (2018)
- User Research Methods: From Strategy to Requirements to Design by Nielsen Norman Group (2018)
- Information Architecture by Nielsen Norman Group (2018)
- Analytics and User Experience by Nielsen Norman Group (2018)
- Advanced Web Writing and UX Fundamentals by Webcredible (2017)
- Collaborating on Content by GDS Academy (2017)
- User Research for Government Services by GDS Academy (2017)
- Service Assessor training by GDS Academy (2017)
- Using Whitehall Publisher and Writing for GOV.UK by Government Digital Service Academy (2015)
- Value, Flow, Quality by BCS Agile (2014)
- Writing for Online Audiences by CIPR (2014)
- Professional Writing Skills by GCS (2014)
- BA (Hons) History and Politics, 2:1 by Newcastle University (2010–2013)
Skills for content design & technical writing
Content design
- Content strategy
- UX writing
- GOV.UK design & style
- Service assessments
- Accessibility (WCAG 2.2)
- Pair writing
- Design crits
- Agile delivery
Technical writing
- API documentation
- Technical editing
- Information architecture
- User guides
- Release notes
How I work
These principles guide how I approach content design and technical writing — and what I look for in the teams I work with.
I design task-focused content to get users to the finish line
Every word should help someone complete a task. If it doesn't move them forward, it goes.
Collaboration builds better content
Great content comes from working closely with others — designers, researchers, developers, policy teams, and subject matter experts. I build trust, ask the right questions, and make space for others to shape the work with me.
Content needs diverse perspectives
Diverse perspectives help content work for more people. I design with inclusion in mind — because if someone can't complete a task, we've missed the point.
Understand the material deeply — or know who to ask
Whether I'm explaining a tax calculation or documenting a complex API, I get to grips with the detail. If I don't know something, I find someone who does.
Writing is designing
I treat content like a prototype. I test, rewrite, and refine until users can complete their task confidently.
Clarity comes from critique
I value honest, constructive feedback. I align on what 'good' looks like and regularly sharpen my thinking through critique with my team and the design community.
Put users first — always
I work to make services understandable, accessible, and inclusive. That means prioritising user needs over organisational complexity, and making the case for plain language — even when it's unpopular.
Design for impact, not just output
I want content to shape how people experience services — not just read them. That means helping users complete tasks and helping the organisation meet its goals.
Humanise the technical
Whether it's a step-by-step guide or API documentation, I aim to make complex information approachable. I work with user researchers to understand pain points, and I tell clear, coherent stories.
Care about the details
I obsess over word choices, headings, error messages, and formatting. Users notice when content is thoughtful — and they feel it when it isn't.